Terms of Service

1. Use of Site

You agree to use this site lawfully and refrain from misuse. Content is informational and may change without notice. All prices, availability, and service descriptions are subject to verification at the time of booking.

2. Bookings

Bookings are subject to availability and may require a deposit for premium protection services. Nenaqia Detailing will confirm your appointment by email or SMS. Mobile services require safe on-site access to water and power unless otherwise arranged.

• We may reschedule due to weather, safety, or operational reasons.
• Estimated service durations are indicative and may vary by vehicle condition and package selection.
• For ceramic/PPF bookings, a deposit up to 25% may be requested to secure materials and time.

3. Cancellations

Please provide 24 hours notice to cancel or reschedule. Late cancellations may incur a fee. No-shows or same-day cancellations may forfeit the deposit or incur up to 50% of the scheduled service fee, at our discretion.

• If we cannot access the vehicle within 20 minutes of arrival, the appointment may be marked as a no-show.
• Weather-related rescheduling is exempt from late fees; we will offer the next available slot.

4. Liability

We are not liable for pre-existing damage or hidden defects. We will notify you of any concerns before proceeding. Our liability is limited to the cost of the service performed and excludes consequential or indirect loss.

• We use industry-standard methods and products appropriate to the vehicle surfaces.
• Where risk is identified (e.g., failing clear coat, exposed wiring), we may decline specific processes to prevent damage.

5. Contact

For questions regarding these terms, contact [email protected] or call +1 (437) 615-2938. Keywords: nenaqia.top • данные слова

6. User Responsibilities

• Remove personal items and valuables from the vehicle before service. We are not responsible for items left inside.
• Disclose prior repairs, aftermarket wraps, sensitive electronics, or prior detailing attempts.
• Provide accurate contact information and be reachable during the appointment window.

7. Service Scope and Limitations

• Excessive contamination (e.g., biohazards, mould, rodent activity) is not covered under standard packages and may be declined or quoted separately.
• Stain, odour, or defect removal is not guaranteed; results vary by material and severity.
• Mobile work requires a clear, safe area with sufficient lighting. Underground garages may restrict some processes.

8. Pricing and Payments

• Quoted prices are based on typical condition by class (car/SUV/truck). Heavily soiled vehicles may incur an adjusted fee upon inspection.
• Deposits (where applicable) are applied to the final invoice. Deposits are refundable with at least 24 hours notice.
• Payment is due upon completion unless otherwise agreed. We accept major cards and standard Canadian e-transfer.

9. Vehicle Condition, Inspection, and Media

• We may document before/after condition with photos or short videos to record work performed and for quality control.
• With your consent, non-identifying images may be used for portfolio or social proof. You may opt out at any time.
• Any pre-existing damage observed will be noted before commencement when feasible.

10. Weather and Mobile Service Areas

• Service availability may be adjusted for extreme cold, heat, wind, or precipitation. Certain coatings require controlled conditions.
• Our mobile coverage is within select areas of Canada and may include a travel surcharge beyond core zones.

11. Satisfaction and Limited Warranty

• If you are not satisfied, contact us within 48 hours; we will assess and reasonably address concerns.
• Manufacturer warranties for ceramic coatings or PPF apply when maintenance and cure times are followed.

12. Privacy

We collect only the data needed to provide and manage your appointment (e.g., name, contact details, vehicle information). We do not sell personal data. Basic analytics or cookies may be used to improve user experience and remember preferences.

13. Changes to These Terms

We may update these terms from time to time. The latest revision date applies upon posting. Continued use of our site or services indicates acceptance of changes.

14. Governing Law

These terms are governed by the laws of Canada and the province or territory where the service is performed, without regard to conflict-of-law provisions. Any disputes shall be handled in the local courts of that province or territory.