Privacy Policy

Information We Collect

• Contact details (name, email, phone) when you submit forms
• Service preferences and booking details
• Device and usage information (analytics, when enabled)
• Consent choices related to cookies and marketing

How We Use Information

• Respond to inquiries and provide services
• Improve our website and offerings
• Communicate important updates (with your consent where required)
• Comply with legal, security, and tax obligations

Lawful Basis and Consent

We rely on your consent for optional analytics/marketing cookies and on legitimate interests or contractual necessity to provide services you request. You may withdraw your consent at any time via Cookie Preferences.

Cookies

We show a cookie banner. You can accept or reject non-essential cookies at any time. Essential cookies are necessary for core functionality. Use the Cookie Preferences control to adjust analytics or marketing cookies.

• Essential: required for security, session, and core features
• Analytics: help us understand site usage (only if enabled)
• Marketing: helps personalize offers (only if enabled)

Data Sharing

We may share information with service providers that assist in operations (e.g., scheduling, communications, analytics when enabled). These providers must protect your information and use it only under our instructions. We do not sell personal information.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described or as required by law. When no longer needed, data is securely deleted, aggregated, or anonymized.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information. While we strive to protect your data, no method of transmission or storage is 100% secure.

Your Rights

You may request access to your personal information, corrections for inaccuracies, or deletion where appropriate. You may also withdraw consent for optional processing (e.g., analytics/marketing cookies) at any time.

Residents of Canada may also have the right to file a privacy complaint with the appropriate privacy commissioner in their province or with the Office of the Privacy Commissioner of Canada.

Children

Our services are intended for adults. We do not knowingly collect information from children under the age of 13. If you believe a child provided us information, contact us and we will take appropriate steps.

International Transfers

We primarily process data in Canada. If we transfer data outside your province or territory, we ensure appropriate protections consistent with Canadian privacy requirements.

Updates to This Policy

We may update this policy to reflect changes to our practices or legal obligations. The “Last updated” date above will indicate the latest revision. Material changes will be communicated where required by law.

Contact

Email: [email protected] • Phone: +1 (604) 739-4812

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